Communication is a very central process in the business continuum. It is the process by which information is conveyed and understood from one entity to another. However, there are a few common mistakes business owners, managers and corporate executives make. We outlined 3 of them below;
HAVING ONE SIDED COMMUNICATIONS:
A very grave mistake Corporate Executives make is to have one sided discussion or meeting with their immediate staff or with partners or clients even. Inasmuch as it is your field and you want to show your expertise, remember that the client is the primary source of information in any business transaction. So give him a chance to tell you what he wants, when, how and where or even why he wants it that way. Tailoring your solutions to meet clients’ needs and even surpass them is one of the hallmarks of a great business person. Your staff also are very key to the success of whatever project you wish to carry out, so playing ‘BOSS ‘ in every meeting is going to be counter-productive in the long run.
A lot of business owners are not comfortable making concessions in the way they run their businesses and the way they communicate this to staff even. As a manager, the easiest way to gain the trust of your team is to entrust them with important tasks. Be given to change, incorporate new ideas, new patterns – if they work better. Be ready to increase the competitive advantage of your team and indeed your company by being very open to new and better policies. This would send a strong message to both staff and clients about the entire business. It is easier to trust a company that trust already exists within.
ROUTINE CHANNEL OF COMMUNICATION:
Most businessmen have just a single means of communication – calls. Some of the older generation still believe that the ‘BEST’ way to have a conversation is either:
Meanwhile a huge number of employees think that voice calls disorients their day and it is quite unhealthy to put a phone close to your ear for too long. So, it becomes imperative that a company who wants to move ahead should adopt various channels of communication like Zoom, Skype for business, Interactive HD Panel Screen and others.
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